Our Privacy Policy

Our Privacy Policy covers information collected through the Service, in email and other electronic communications & during interactions between you and us. It doesn't govern the collection or use of information by third parties, including through websites or services that link to or can be accessed from the Service.

1. The Information We Collect

The following sections describe the information we collect and how we obtain it:

Information You Choose to Provide

When you register for an account, purchase a subscription, or communicate with us, we may obtain the following information:

• Account Info - Your name & email ID
• Communication Data - Information shared in support communications or survey responses

Information Collected Automatically

When you visit or use the Service, certain information may be collected automatically, including:

• Log Data - Your IP address, browser type & version, operating system, referring and exit pages, visit date and time, pages accessed, and time spent on each page
• Device Information - Device type, unique device identifiers, and screen resolution
• Usage Data - Features accessed, actions performed, and general patterns of interaction with the Service
• Cookie Data - Information gathered through cookies & similar tracking technologies (for more details, see our Cookie Policy)

Transaction and Payment Data

When you make a payment or purchase a subscription, we maintain transaction information that may include the date of payment, amount charged, subscription plan selected, and payment status. Your payment card details, including credit card numbers, CVV codes & expiration dates, are processed directly through Stripe, our third-party payment processor, and are not stored on Company servers. Please refer to Stripe's Privacy Policy for details about its handling of payment data.

User Content

When you submit documents to the Service by uploading, creating, or processing them, their contents may be temporarily handled on our servers to complete the requested tasks. We don’t access, review & use those contents unless such processing is necessary for Service operations, compliance with legal obligations, or enforcement of our Terms.

2. How We Use the Information We Collect

We process your information for purposes related to delivering and improving the Service, including:

• Operating & maintaining the Service and ensuring its features function as intended
• Processing subscription payments, completing transactions & administering billing
• Communicating account updates, subscription confirmations, billing reminders & responses to customer support inquiries
• Sending marketing messages in accordance with applicable laws and consent requirements, with the option to opt out at any time
• Improving existing features & refining the Service
• Examining usage patterns to understand how users interact with the Service & identify potential improvements
• Identifying & addressing fraud, security threats & technical disruptions
• Meeting legal responsibilities & enforcing our Terms

3. How We Share Your Information

We may share personal information with selected service providers, affiliated organizations & other recipients when their involvement is necessary for the purposes described in this section:

• Payment Processors - Stripe, for processing subscription payments and managing billing
• Analytics Providers - Google Analytics, for tracking Service usage and understanding user interactions
• Email Service Providers - Elasticemail, for sending transactional messages & marketing emails
• Cloud Infrastructure Providers - Providers that manage hosting, store data & deliver website content
• Affiliates & Subsidiaries - PulsePoint Systems, LLC’s parent company and its subsidiaries or affiliated entities
• Legal & Regulatory Authorities - Competent courts, regulatory authorities, or law enforcement agencies when disclosure is legally required or necessary to safeguard our rights, property, or safety
• Business Transfers - Personal information may be shared or transferred to an acquiring party during a merger, acquisition, reorganization, or asset sale

We do not sell or trade your personal information to third parties.

4. Data Retention

We retain personal information only while it is needed for its intended purposes or required by law:

• Account Data: Stored throughout the life of your account and for up to 12 months following account deletion, unless applicable law requires a longer period
• Transaction Data: Stored for up to 7 years to satisfy tax, accounting & legal reporting obligations
• Log & Usage Data: Stored for up to 24 months to support analytics & security activities
• User Content: Documents uploaded to the Service are retained for as long as your subscription remains active & may be removed within 30 days of termination

We establish retention periods based on the purposes for which personal information is processed & the requirements that apply to it. Some records may be kept to comply with the law, handle disputes & enforce agreements.

5. Our Data Security Practices

We take reasonable precautions to protect your personal information from misuse, unauthorized access, disclosure, alteration, or destruction. Our security measures include TLS/SSL encryption during transmission, encryption at rest, restricted access, and routine security assessments.

Nevertheless, electronic communications and storage methods carry some security risks & no system is entirely secure. We cannot guarantee the absolute protection of your information despite our efforts. We recommend creating a strong password and keeping your account credentials secure.

6. Data Breach Disclosure

When a data breach affects the security of your personal information, we will notify affected users without unreasonable delay & follow all applicable federal and state breach notification laws. Notifications may be sent directly by email, published as a prominent notice on the Service, or communicated through other legally required channels. We use incident response procedures to detect, contain & correct security incidents in a timely manner.

7. Cookies and Tracking Technologies

Cookies and similar tracking technologies allow us to gather information about your browsing activity while using the Service. To understand how these technologies are used & how you can manage your cookie preferences, see our Cookie Policy.

8. Your Privacy Rights

Your rights may vary depending on your location, but they may include the following options:

• Access: You may ask us to provide details about the personal information we maintain about you
• Correction: You may ask us to update or complete personal information that is incorrect or incomplete
• Deletion Requests: You may ask us to delete your personal information, subject to legal retention requirements and other exceptions
• Data Portability Requests: You may request your personal information in a structured format suitable for machine processing
• Marketing Choices: You may stop receiving marketing communications by clicking the unsubscribe link in a marketing email or contacting us
• Consent Choices: If we use your consent as the legal basis for processing, you may withdraw it at any time

To exercise your rights, contact support@pdf-awesome.com. We’ll respond as required by applicable law.

9. Children's Privacy

The Service is restricted to users aged 18 and older. We don't knowingly collect personal information from anyone under 18. If we identify such information in our records, we'll take prompt steps to delete it. Please email support@pdf-awesome.com if you believe we have collected personal information from a minor.

10. International Data Transfers

We may transfer & process your personal information in the United States or other countries where our service providers maintain facilities. The laws governing data protection in these countries may differ from those in your jurisdiction.

We safeguard your personal information during restricted international transfers by using appropriate measures. These measures may involve Standard Contractual Clauses (SCCs) approved by the European Commission or other lawful transfer mechanisms.

11. GDPR Compliance (European Economic Area)

The following additional provisions apply to your personal data if you are located within the European Economic Area (EEA):

Legal Bases for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing needed to provide the Service and perform our obligations under our agreement with you, including account management and payment processing
• Legitimate Interests: Processing that serves our legitimate interests in improving the Service, preventing fraud & ensuring security, provided it does not unduly affect your rights
• Consent: Processing authorized by your explicit consent, such as marketing communications, which you can withdraw at any time
• Legal Obligation: Processing needed to satisfy applicable legal and regulatory requirements

Your GDPR Rights

In addition to the rights listed in Section 8, EEA residents have the right to:

• Object to Processing: Exercise your right to object when personal data is processed on the basis of legitimate interests
• Restrict the Processing of Data: Request a restriction on processing in circumstances permitted under data protection law
• Contact Your Supervisory Authority: Lodge a complaint with the relevant local data protection supervisory authority

Data Controller

For personal data you provide through the Service, PulsePoint Systems, LLC is the Data Controller. If you have questions about how your data is handled, contact support@pdf-awesome.com.

Data Processing Agreement

Where applicable legal requirements call for a data processing agreement, our standard Data Processing Agreement applies to personal data we process on your behalf as a processor. It is incorporated into our Terms of Service, and a copy can be requested at support@pdf-awesome.com.

12. CCPA/CPRA Compliance (California)

The CCPA & CPRA protect California residents’ privacy rights & regulate businesses’ use of personal information.

Categories of Personal Information Collected

In the preceding twelve (12) months, our collection of personal information has included the following categories:

• Identifiers: Name, email address, IP address, unique device identifiers
• Commercial Information: Subscription plan details, payment status, transaction history
• Internet Activity: Browsing history, search queries, feature interactions on the Service
• Geolocation Data: Approximate location inferred from IP address

Your CCPA Rights

• Right to Know: Request details about the personal information we collect, its sources and purposes, and the categories of third parties with whom we share it
• Right to Delete: Request deletion of your personal information, subject to applicable exceptions
• Right to Correct: Request updates to inaccurate personal information
• Right to Opt-Out of Sale: We do not sell personal information; any change will be reflected in an opt-out link on the Service
• Right to Non-Discrimination: You may exercise your CCPA rights without discrimination

You can exercise your CCPA rights by contacting support@pdf-awesome.com. We will verify your identity before handling your request and respond within 45 days, as required by law.

13. Additional State Privacy Laws

Residents of states with comprehensive consumer data privacy laws may have additional rights under their respective laws, including those in:

• Virginia (Virginia Consumer Data Protection Act, VCDPA)
• Colorado (Colorado Privacy Act, CPA)
• Connecticut (Connecticut Data Privacy Act, CTDPA)
• Utah (Utah Consumer Privacy Act, UCPA)

The rights available to you under applicable law may include access to, correction or deletion of your personal information, data portability, opting out of targeted advertising, and appeals of denied requests.

Contact support@pdf-awesome.com to exercise your rights. We will respond within the timeframe set by applicable state law.

14. CAN-SPAM Act Compliance

We comply with the CAN-SPAM Act & applicable anti-spam laws in our marketing and commercial emails. These messages include accurate sender information, any required advertising disclosures, our physical mailing address & a functional unsubscribe option.

We will complete the processing of marketing email opt-out requests within 10 business days. Transactional communications concerning your account or subscription are not affected by this choice.

15. Changes to This Policy

Changes to our practices, technology, applicable laws, or operations may require updates to this Privacy Policy. We will revise the “Last Updated” date whenever changes are made. We may communicate material changes by email or through a prominent notice on the Service.

The revised policy takes effect upon publication. We encourage you to review it regularly.

Contact Us

For assistance with privacy-related questions, concerns, or requests concerning this Privacy Policy, please contact us at: