Privacy Policy

This Privacy Policy applies to information we collect through the Service, via email or other electronic communications, and when you interact with us. It does not apply to information collected by third parties, including through any third-party website or service that may link to or be accessible from the Service.

1. Information We Collect

We collect information in the following ways:

Information You Provide Voluntarily

When you register for an account, subscribe to our Service, or contact us, we may collect:

• Account Information: Name and email address
• Communication Data: Information you provide when you contact our support team or respond to surveys

Information Collected Automatically

When you access or use the Service, we automatically collect certain information, including:

• Log Data: IP address, browser type and version, operating system, referring/exit pages, date and time of visit, pages viewed, and time spent on each page
• Device Information: Device type, unique device identifiers, and screen resolution
• Usage Data: Features used, actions taken, and general interaction patterns with the Service
• Cookie Data: Information collected through cookies and similar tracking technologies (see our Cookie Policy for details)

Transaction and Payment Data

When you purchase a subscription or make a payment, transaction data is collected, including the date and amount of the transaction, subscription plan selected, and payment status. Payment card data (such as credit card numbers, CVV codes, and expiration dates) is processed directly by our third-party payment processor, Stripe, and is not stored on Company servers. Stripe's handling of your payment data is governed by its own privacy policy, available at https://stripe.com/privacy.

User Content

When you upload, create, or process documents through the Service, the content of those documents may be temporarily processed on our servers to provide the Service functionality. We do not review, access, or use the content of your documents except as necessary to operate the Service, comply with legal obligations, or enforce our Terms.

2. How We Use Your Information

We collect and use your information for the following purposes:

• Providing, operating, and maintaining the Service and its core features
• Processing transactions and managing your subscription
• Communicating with you, including sending account-related notifications, subscription confirmations, billing reminders, and customer support responses
• Sending marketing communications (with your consent where required; you may opt out at any time)
• Improving and personalizing the Service
• Analyzing usage patterns to enhance functionality and user experience
• Detecting, preventing, and addressing fraud, security issues, and technical problems
• Complying with legal obligations and enforcing our Terms

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Payment Processors: Stripe, for processing subscription payments and managing billing
• Analytics Providers: Google Analytics, for understanding how users interact with the Service
• Email Service Providers: Elasticemail, for delivering transactional and marketing communications
• Cloud Infrastructure Providers: For hosting, data storage, and content delivery
• Affiliates and Subsidiaries: Parent, subsidiary, or affiliated companies of PulsePoint Systems, LLC
• Legal and Regulatory: Courts, tribunals, regulatory authorities, or law enforcement agencies when required by law, subpoena, court order, or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

• Account Data: Retained for the duration of your account and for up to 12 months after account deletion, unless longer retention is required by law
• Transaction Data: Retained for up to 7 years to comply with tax, accounting, and legal reporting obligations
• Log and Usage Data: Retained for up to 24 months for analytics and security purposes
• User Content: Documents you upload are retained for the duration of your active subscription. After account termination, uploaded content may be deleted within 30 days

When personal information is no longer required, we will delete it or anonymize it by removing all identifying details. However, we may retain certain information as necessary for compliance with legal obligations, resolution of disputes, and enforcement of our agreements.

5. Security of Your Information

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL) and at rest, access controls, and regular security assessments.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for selecting a strong password and maintaining the confidentiality of your account credentials.

6. Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify affected users without unreasonable delay in compliance with all applicable federal and state breach notification laws. Notification may be provided via email, prominent notice on the Service, or other means as required by law. We maintain incident response procedures to promptly identify, contain, and remediate any security incidents.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity and to enhance your experience on the Service. For detailed information about the types of cookies we use, how we use them, and how you can manage your cookie preferences, please refer to our Cookie Policy.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request details of the personal information we hold about you
• Correction: You may request that we correct any inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions
• Data Portability: You may request a copy of your personal information in a structured, machine-readable format
• Opt-Out of Marketing: You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us
• Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time

To exercise any of these rights, please contact us at support@pdf-awesome.com. We will respond to your request within the timeframe required by applicable law.

9. Children's Privacy

The Service is intended for users aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal information from a person under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a minor, please contact us at support@pdf-awesome.com.

10. International Data Transfers

Your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain facilities. These countries may have data protection laws that differ from those of your jurisdiction.

When we transfer personal information outside of the European Economic Area (EEA), United Kingdom, or other regions with data transfer restrictions, we implement appropriate safeguards to protect your information, including the use of Standard Contractual Clauses (SCCs) approved by the European Commission or other lawful transfer mechanisms.

11. GDPR Compliance (European Economic Area)

If you are located in the European Economic Area (EEA), the following additional provisions apply to the processing of your personal data:

Legal Bases for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide the Service and fulfill our contractual obligations to you (e.g., managing your account, processing payments)
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving the Service, preventing fraud, and ensuring security, provided these interests are not overridden by your rights
• Consent: Processing based on your explicit consent, such as sending marketing communications (you may withdraw consent at any time)
• Legal Obligation: Processing necessary to comply with applicable laws and regulations

Your GDPR Rights

In addition to the rights listed in Section 8, EEA residents have the right to:

• Object to processing of your personal data based on legitimate interests
• Restrict the processing of your personal data in certain circumstances
• Lodge a complaint with your local data protection supervisory authority

Data Controller

PulsePoint Systems, LLC is the Data Controller with respect to the personal data you provide through the Service. For data protection inquiries, please contact us at support@pdf-awesome.com.

Data Processing Agreement

To the extent that we process personal data as a processor on your behalf and applicable law requires a data processing agreement, our standard Data Processing Agreement shall apply and is deemed an integral part of our Terms of Service. You may request a copy by contacting us at support@pdf-awesome.com.

12. CCPA/CPRA Compliance (California)

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with specific rights regarding your personal information.

Categories of Personal Information Collected

In the preceding twelve (12) months, we have collected the following categories of personal information:

• Identifiers: Name, email address, IP address, unique device identifiers
• Commercial Information: Subscription plan details, transaction history, payment status
• Internet Activity: Browsing history on the Service, search queries, interactions with features
• Geolocation Data: Approximate location based on IP address

Your CCPA Rights

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share your information
• Right to Delete: You may request the deletion of your personal information, subject to certain exceptions
• Right to Correct: You may request correction of inaccurate personal information
• Right to Opt-Out of Sale: We do not sell your personal information. If this practice changes, we will provide a "Do Not Sell My Personal Information" link on the Service
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise your CCPA rights, contact us at support@pdf-awesome.com. We will verify your identity before processing your request and respond within 45 days as required by law.

13. Additional State Privacy Laws

If you are a resident of a state with comprehensive consumer data privacy legislation, you may have additional rights under applicable law. This includes, but is not limited to, residents of:

• Virginia (Virginia Consumer Data Protection Act, VCDPA)
• Colorado (Colorado Privacy Act, CPA)
• Connecticut (Connecticut Data Privacy Act, CTDPA)
• Utah (Utah Consumer Privacy Act, UCPA)

Under these laws, you may have rights to access, correct, and delete your personal data, obtain a copy of your data in a portable format, opt out of the processing of your data for targeted advertising, and, in certain states, the right to appeal a denied privacy request.

To exercise any of these rights, please contact us at support@pdf-awesome.com. We will respond within the timeframe required by the applicable state law.

14. CAN-SPAM Act Compliance

We comply with the CAN-SPAM Act and applicable anti-spam laws. All marketing and commercial email communications sent by us include accurate sender information, a clear identification that the message is an advertisement (where applicable), our physical mailing address, and a working unsubscribe mechanism. If you opt out of marketing emails, we will process your request within 10 business days. Opting out of marketing emails does not affect transactional emails related to your account or subscription.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this page. If we make material changes, we may notify you by email or through a prominent notice on the Service.

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.

Contact Us

For any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at: