Question 1

Is your platform secure to use?

Accepted Answer

Absolutely! Our platform is built with security as a top priority. We have SSL enabled to ensure all data transfers are encrypted and secure. Additionally, we implement robust security measures to protect your files and account, giving you a safe and reliable experience.

Question 2

Will my files be copied or accessed by anyone when I use your platform?

Accepted Answer

No, your files are never copied or accessed by anyone. We use bank-grade encryption to ensure your data is secure during processing. Even we do not have access to your files, and you retain full control. You can delete your files at any time, and they are automatically removed from our servers after 30 minutes.

Question 3

Are your services free to use?

Accepted Answer

Yes for smaller files and limited tasks, but you can gain exclusive access by choosing one of our paid plans and enjoy no limits and full power of our tools!

Question 4

How can I contact customer support?

Accepted Answer

If you need assistance, have questions, or want to share feedback, our customer support team is here to help! You can reach us anytime by sending an email to support@pdf-awesome.com. We strive to respond to all inquiries as quickly as possible.

Question 5

Does your platform support Two-Factor Authentication (2FA)?

Accepted Answer

Yes, we support Two-Factor Authentication (2FA) to add an extra layer of security to your account. By enabling 2FA, you'll be required to verify your identity with a second step, such as a code sent to your email address, whenever you log in. This ensures that your account remains secure, even if your password is compromised.

Question 6

How can I delete my account?

Accepted Answer

You can delete your account anytime from the Account Settings page. Please note that this action is irreversible—your account cannot be recovered, and all your files will be permanently deleted in compliance with GDPR regulations. We recommend downloading any important files before proceeding.

Question 7

Do I need to create an account to use your services?

Accepted Answer

No, you don't need to create an account to use our services. However, creating an account comes with added benefits, such as higher limits on file size and the number of files you can process. It's a great way to get more out of the platform!

Question 8

What is the Inbox tab in my Account page for?

Accepted Answer

The Inbox tab is where you can find files that others have shared with you through our platform via your email. It allows you to access and manage shared files securely and conveniently, all in one place.

Question 9

Can I share my files with anyone?

Accepted Answer

Yes, you can share any active file from the History tab or any file from the Archive tab with your friends and colleagues. Simply enter email addresses and click share button, and the file will be shared securely with them.

Question 10

What if I need to process more files with your platform?

Accepted Answer

If you need to process more files, simply send us an email at support@pdf-awesome.com describing your use case. We'll review your request and extend the file processing limits to accommodate your needs.

Frequently Asked Questions