Refund Policy
Purchases made through our platform are generally non-refundable and non-exchangeable, except in cases explicitly stated below or as required by applicable laws.
Refund Eligibility
We offer a limited refund option under specific conditions:
- Technical Issues: If you experience technical difficulties preventing proper use of the service, you must provide documented proof (e.g., screenshots or screen recordings)
- Request Timeline: Refund requests must be submitted within 14 days of purchase and before your subscription period ends
- Submission Process: Contact our support team at support@pdf-awesome.com with details of the issue
Each request will be individually reviewed, and approval is at our discretion. If eligible, refunds will be processed to the original payment method.
Non-Refundable Cases
Refunds will not be issued in the following cases:
- Change of Mind: If you decide you no longer want the service or it did not meet your expectations
- Financial Reasons: If you were unaware of charges, including automatic renewals or the conversion of trial periods into paid subscriptions
- Usage of Service: If the service has been accessed and used, indicating satisfaction with the product
EU Consumer Rights
For users in the European Union, withdrawal rights apply under consumer protection laws. You may cancel a purchase within 14 days of the transaction without providing a reason.
To exercise this right, submit a written request via email before the 14-day period expires. If applicable, refunds will be processed within 14 days using the original payment method.
However, if you have actively used the service and provided prior consent for immediate access, refunds may be denied or issued proportionally.
Contact Us
For refund requests or questions, please contact us at: