Refund Policy and Guidelines

Overview

PDF Awesome offers a genuinely useful free plan with no payment required — we encourage you to use it to evaluate the Service before purchasing. Paid subscriptions (the "Pro" plan) are charged immediately at the start of each billing period:

• Monthly Pro Plan: $5 per month, billed every month
• Annual Pro Plan: $48 per year, billed once annually

There is no trial period included with a Pro subscription & no separate trial fee applies. If you cancel your subscription, no further charges will be made. Your Pro benefits will remain available until the end of the period covered by your payment.

Subscription Charges

You can use the free plan to evaluate the Service before subscribing. For this reason, subscription charges are generally non-refundable once the applicable billing period begins. These include:

• Subscription fees for billing periods in which the Service was used.
• Automatic renewal payments if your subscription was not canceled before the scheduled renewal date.
• The unused remainder of a billing period after cancellation. Access to Pro continues through the end of the paid period, but no refund is provided for the unused portion.

Billing Errors & Duplicate Charges

We will always issue a full refund promptly for the following:

• You are charged more than once for the same billing period
• An erroneous charge is made, including after you have successfully canceled your subscription
• An unauthorized charge is confirmed following verification of the payment account

Exceptional Circumstances

In addition to billing errors, we may, at our discretion, issue a full or partial refund in the following circumstances:

• A technical issue on our side made the Service substantially unusable during the billing period, and our support team was unable to resolve it within a reasonable timeframe
• You purchased Pro by mistake and contacted us within 14 days of the charge, without having made meaningful use of the paid features

How to Avoid Future Charges

Canceling your subscription: You can cancel at any time by going to Billing → Cancel subscription in your account. Your cancellation takes effect at the end of the current billing period, so you can continue using Pro until then and will not be charged for another period.

To avoid the next renewal charge, cancel your subscription before the renewal date displayed on the Billing page.

How to Request a Refund

To request a refund, contact support@pdf-awesome.com using your account’s registered email address and provide the approximate date and amount of the charge. We will respond within 5 business days. Once approved, the refund will be issued to the original payment method, although your bank may take 5–10 business days to process it.

Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact our support team before filing a chargeback with your bank, as most billing issues can be resolved within a few days. Chargebacks involving charges that comply with these terms may lead to suspension of the associated account while the dispute is under investigation.

EU Consumer Rights

Consumers located in the European Union or United Kingdom may be entitled to a 14-day statutory withdrawal right for contracts concluded at a distance. By purchasing a subscription, you request that access to the Service begin immediately. Where you expressly agree to immediate performance, you acknowledge that your right to withdraw may be limited in accordance with applicable law. If the withdrawal right applies, a refund may be reduced to reflect the proportion of the Service already provided, unless the Service is defective. Nothing in this policy excludes or restricts consumer rights that cannot legally be waived.

Contact Us

If you need assistance with a refund, have a billing question, or wish to discuss a payment dispute, contact us at support@pdf-awesome.com.